Never using an automated phone menu, this new and used medical equipment company boasts top customer service and always someone to answer and serve you.

The three partners behind Foremost Medical Equipment, Inc. are young and aggressive, but they represent over 85 years of experience. Mark Ragus, President and General Manager, has been in the new and used medical equipment business for over 12 years, starting with the company's original owners back in Florida.

Ragus, trained as an electrical engineer, took over as president in 2002 and moved the company to its current location in Rochester, NY, joined by business partners/owners Steve Buchman, Sales Manager, and Pam Gall, Purchasing Manager.

"We are a medium-sized company with about 17 employees, including three biomedical engineers and a retired Emergency Medical Physician on staff," Ragus notes. Foremost sells both new and refurbished electronic medical equipment and consumables while providing full service and repair of all electronic medical equipment.

They are distributors for GE ECG/EKG, Patient Monitors and Pulse Oximeters; Zoll Defibrillators; Bionet Fetal and Cardiocare Monitors; and Criticare-Chattanooga Therapy Equipment.

"What sets us apart is we answer the phone," Ragus says. "During business hours, we do not utilize voicemail as we wish to serve our customers when they call. We offer a five-day right-of-return on refurbished equipment, an all-product warranty, and are extremely customer oriented."

In fact, Foremost boasts that the vast majority of their customers (75%) are repeat clients. "Very few of our customers are unhappy," Ragus says.

Hospitals, EMT and Fire and Police Departments, Medical Centers, Specialty Physicians, Dealers, Universities, Manufacturers and Vets are Foremosts' major customers, in that order; and the company services both end-users and dealers worldwide.

Some of the feedback we have received...

Wow, great product. Works well. They have a PhD in packing, also.

Got it today. THANKS, saved the fire dept. $1500.00

Great purchase and service. These guys were responsive and professional.

Very professional transaction. EKG works perfectly. Expert packing and shipping.

As a Matter of Public Record...

From the Minutes of Goose Creek, SC City Council Meeting (7/8/2008)

Chief Chapman briefed City Council on the purchase of one (1) 12 Lead Life-Pak Defibrillator. Chief Chapman stated the City received quotes on factory refurbished units and stated the most responsible bidder was Foremost Equipment from Rochester, New York... He stated he and his staff has spoken with several EMS agencies that have purchased factory refurbished units and they have had good success with them.

...Councilmember Tekac made a motion to approve the purchase of one (1) 12 Lead Life-Pak Defibrillator from Foremost Equipment, as stated by Chief Chapman. Councilmember Phillips seconded the motion. Mayor Heitzler called for the vote. All in favor, none opposed. Motion carried.